グランスフィア~宿命の皇女と竜の騎士~

Silicon Studio Privacy Policy

Silicon Studio Corporation ('Company,' 'We' or 'Us') has created this privacy policy ('Privacy Policy') to explain and summarize how we collect, retain, use and protect Your personally identifiable information ('User Information') when You use the Company’s game application (the 'App') and any associated game services (the 'Services'). By using the App or the Services, you agree to this Privacy Policy. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, PLEASE DO NOT DOWNLOAD THE APP, AND DO NOT USE THE APP OR THE SERVICES.

Information Collected and How it is Used
The Company collects and uses information for the App and the Services as follows.
・Information that is collected
(1) The Company collects and uses information you provide to us or that we learn from your use of the App or the Services as described in this Privacy Policy.
(2) E-mail addresses are collected to identify the user and prevent the unauthorized use.
・ Service use information
(1) Cookies
Cookies are used to provide better services through understanding the number of visits and the form of use of the App and the Services to improve the App and the Services, and for the convenience of the users, including to provide content storage and for the security including the maintenance and protection of the sessions. Users may opt out of allowing cookies. If cookies are rejected, part of the Services, including the services that require login, cannot be used.
(2) Log
The Company, or its authorized service providers (such as Google Analytics), may observe your activities, preferences, and transactional data (such as your IP address, location information, mobile platform, mobile device, browser type) relating to your use of the Services. While we may collect or log this information, we generally do not identify you or match this information with your other personal information or stored voice recordings or text data. We may use this collected or logged information on an aggregated basis to diagnose technical problems, to analyze the user environment, to improve the Services, or to prevent illicit acts that impede normal service. The Company, or its authorized service providers (such as Google Analytics) may use 'cookies' and other technologies to analyze usage conditions and improve services, and may also collect and use technical data and information about your device and the system and application software incorporated on the device.
(3) Local Information
The App or a part of the Services use the location information transmitted from mobile phones. When You use the App or the Services, the location information may be used as necessary for the Services. If the location feature on the mobile phone is not activated, no location information is collected.
(4) Device Information
Information about the device used may be obtained (OS, individual identification information of the device, computer name, etc.). This information may be used to provide better services and prevent illicit acts that impede the customer identification and normal operation of the App or the Services.


Purpose for Use of User’s Information
The Company shall use the User Information for the following purposes.
・ Enhance use of the App and the Services by the users
・ Address customer support issues
・ Respond to customer inquiries
・Announce information about the Services, or providing advertising or marketing information of third parties.
・Identify users when they make inquiries
・Bill processing related to use of paid Services
・ Prevent unauthorized use
・ Inform You of important notices in relation to the App or the Services required, in the Company's sole discretion

Provision of Information to Third Parties
1. The Company shall not provide User Information to third parties except as follows:
・ The User provides consent or, in the case of a minor, the minor's parent or guardian provides consent.
・ As required by law or court order
・ If the user has violated the Terms of Use and if User Information needs to be disclosed to protect the rights, assets, and services of the Company or third parties
・ To protect the life, public safety, or assets of a person
・ To improve the public health or sound development of children
・ As required by governmental agencies, local governments or those entrusted by the said agencies or governments to enforce laws and regulations. The Company may be required to disclose User Information if it: (a) believes it is reasonably necessary to comply with legal process (such as a court order, subpoena, search warrant, etc.) or other legal requirements of any governmental authority; (b) would potentially mitigate our liability in an actual or potential lawsuit; (c) is otherwise necessary to protect our rights or property; or (d) is necessary protect the interest of other users of the App or the Services.
・ In the event of a merger, company split, transfer of businesses, of if the Company should ever file for bankruptcy, or if the Company decides to buy, sell or reorganize some part or all of its business, and the Company is required to disclose User Information to prospective or actual purchasers, or to receive information from sellers. It is the Company’s practice to seek appropriate protection for information disclosed or received in these types of transactions.
・ To provide information to contracted third parties for the purpose of maintaining or providing this Service
2. Notwithstanding the foregoing, the Company may use the payment service by a third party (including payment consolidation operators; hereinafter referred to as 'Settlement Agencies') to collect proceeds in relation to the Services. When making payments, the users may be transferred to the web page operated by the Settlement Agency (or a service provider of the Settlement Agency) ('Settlement Agency Page') from the web site of the Company. In this case, an e-mail address of the user shall be provided to the Settlement Agency for issuing receipts. All of the information that the users provide on the web page of the Settlement Agency including the information on the numbers of the credit cards and debit cards, passwords, bank accounts and telegraphic transfers shall be obtained by the Settlement Agency and not by the Company.


When the Settlement Agency inquires about the payment to the Company, the Company may provide the following User Information: inquiry number, details of the services used by the user, payment date, ID, user registration date, number of inquiries made to the customer support, purchase activities and login access records to the account.


Joint Use of Information
The Company may work with some authorized service providers to provide certain services, such as technical and customer support. Where practical, the Company will require these service providers to safeguard User Information. To the extent it is necessary for these service providers to complete their contractual obligations to the Company, these third parties may have access to or process User Information. The Company generally limits service providers’ use of User Information to the purpose for which it was shared. The Company may sometimes permit our authorized service providers to have access to aggregate statistics about our customers, sales, traffic patterns, usage and related information.

Collection of User Information from Minors and other Children Under Age 13
All legally defined minors require the consent of their parent / legal guardian before using this Service.

Disclosure, Correction, or Deletion of Information
Users may request the purpose of use, disclosure, correction, addition, deletion, suspension of use, elimination or suspension of provision to a third party in relation to the User Information, if required by law. In the event You make such a request, the Company may need to terminate Your user of the App and the Service.

Please send Your request by mail to the following address in writing enclosed with the document certifying the identification of the user (a copy of a driver’s license, passport, etc.). The request shall be handled as required by applicable laws and regulations after the details of the request are confirmed. Please understand that the Company may retain Your information in our files, however, to resolve disputes, enforce the Terms of Use, and due to technical and legal requirements and constraints related to the security, integrity and operation of the App and the Services.・ Details of the request (confirmation, correction, deletion, etc. Please specify the details of correction in case of correction)

Contact Address
User Information Management Office
Silicon Studio Corporation
NR Building, 1-21-3, Ebisu, Shibuya-ku, Tokyo, 150-0013.
Fee
800 yen per application
Please enclose a postage stamp for 800 yen.

Change of Privacy Policy
You understand that the Company may update this Privacy Policy from time to time. We reserve the right to make changes at any time. If we make material changes to this Privacy Policy, we will notify you through the App or the app store that provided the App to You (such as the Apple Store, iTunes or Google Play)(the 'Store') along with information on accessing the updated Privacy Policy. If such a change takes place, the revised Privacy Policy will be published at the App or the Store. Your continued use of the App and the Services will signify your acceptance of the changes of our Privacy Policy.

Inquiries for User Information
Please contact the following address for inquiries in relation to the User Information:
customer-support@new-grandsphere-ww.silicon-uranus.com


END


Effective August 24, 2015

Silicon Studio Corporation

HOME